Support privacy

This family pilot stores nicknames, shared meal/appointment schedules, device links and reminder responses in NutriForMe’s Supabase support service. It does not access the app’s encrypted health backup or send information to AI.

The client owns their support plan using their NutriForMe account. Each carer uses their own account and requests access; the client approves viewing, editing and response access separately. Clients can link multiple carers, and carers can link multiple clients. Clients may revoke each link. Permission changes and plan edits record the acting account. A companion can read only its client's plan and submit responses, never edit schedules. Legal representative verification is not enabled.

Plans remain until deleted using Access. Deleting a plan removes its links and response records from the active database. Infrastructure backups may retain deleted records according to the hosting backup lifecycle. Signing out does not delete a plan.

Device credentials and the synced cache are encrypted using operating-system facilities on supported Mac/Windows installations. Anyone with access to the unlocked device can see its displayed schedule. Offline access expires after 24 hours without successful sync; revocation takes effect on the next connection. Participants can disconnect locally at any time.

Responses are self-reported. Help requests appear in the portal, not as an emergency alert. Keep existing support arrangements. No NDIS funding approval is claimed.

NutriForMe privacy policy and contact